Please contact your Customer Success Manager as it is required when setting up your JIRA Server and/or JIRA Data Center instance.
Before you get started:
The credential requirements are based on the JIRA server version
Jira Server 8.14 or Data Center and above require Jira account email address and personal access token.
Jira Server 8.13.x and below require Jira username and password.
We strongly encourage using Jira credentials with Admin permissions. If the credentials you provide do not include Admin permissions, you must also manually configure Jira webhooks for Velocity.
Go to the Velocity Project Management Tool Settings page here
Fill in the form
JIRA Version: Jira Server V2 or (if you use Data Center, you should select Jira Server V2 in this section) Data Center
Hostname (i.e. your domain name)
Personal Access Token
Jira Server 8.14 or Data Center and above: Personal access token
Jira Server 8.13.X or below: Jira password
Email address associated with Personal Access Token
Jira Server 8.14 or Data Center and above: Email address
Jira Server 8.13.X or below: Jira username
Click “Create project management tool”
If you have an on-premise agent you should contact your Customer Support Manager for additional assistance.
Once you hook up your Jira instance, learn how to add projects into Velocity here.
If you use JIRA Cloud, go to this link for setup instructions.