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Repository and project error troubleshooting
Repository and project error troubleshooting

This guide helps resolve errors related to Velocity data resources (VCS repositories or Jira projects)

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Written by James McGill
Updated over 6 months ago

Follow these steps if you encounter a red exclamation mark under the status column in repository or project settings, indicating an error with Velocity’s connection to that resource

Initial Checks for Repositories (any VCS)

Repository Deletion: Verify if the repository was deleted in your source system. Velocity does not automatically remove repositories deleted elsewhere. If the repository was deleted in your source system, it’s recommended to remove it from Velocity as well.

Credential Changes: Check if the credentials associated with the repository have changed since its last successful sync. If so, please refer to the relevant VCS instructions below.

System-Specific Troubleshooting

GitHub

1. Credential Verification: Velocity uses the credentials of the user who installed the Velocity GitHub app. Ensure these credentials are current and valid. The user might have been removed from the GitHub organization, or their privileges were downgraded. Consult your GitHub Admin.

2. Velocity GitHub App Repo Visibility: Check the GitHub Velocity app's settings to ensure the necessary repository permissions are granted.

3. Connection Establishment:

- Navigate to Settings > Identities.

- Verify if GitHub is connected. If not, select Establish Connection.

- Allow up to 15 minutes for the connection to be established.

GitLab or Bitbucket

Authentication: Both systems allow the use of personal or service accounts via a personal access token. If permissions to the repositories have changed, the token might no longer be valid.

GitLab Specifics:

  • Ensure the token has api, read_user, read_repositories, profile, email, and browse permissions enabled.

  • Check permissions at the repository level due to GitLab's granular access controls.

Bitbucket Specifics:

  • Tokens should have read permissions for account, workspace membership, projects, repositories, pull requests, issues, snippets, and pipelines.

  • Ensure read/write permissions for webhooks.

  • If a token expires and syncing attempts trigger Bitbucket's captcha, visit the service account profile to remove the captcha.

Jira Projects

If syncing with a Jira projects fails:

  • Confirm the user or service account with credentials still exists, and has access to the specific project.

  • Check if the project was renamed or archived in Jira

Additional Support

If the above steps do not resolve your issue, please contact the Code Climate support team for further assistance.

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